E-mail the teacher of the class. * Let the teacher know the problem you are having. * Examples: Student cannot log into a program; student cannot access the work on an assignment; student has a device that is malfunctioning.
Tell the teacher if you are using a personal or school-issued device. * Teachers will respond to the family’s email so that families know that we are working.
Teachers will let school technology liaisons know of problems. * If the problem is program-based, then a representative of the school or tech department will reach out to the family to resolve the issue. * If the problem is with a school-issued device… - The family will be asked to fill out a repair form. - The family will bring the device to school and trade for a working unit. - The technology department will repair the broken device.